I am a passionate and result-focused customer service professional with a proven track record of delivering exceptional outcomes. My innate learning agility drives me to constantly seek growth and improvement, ensuring that I remain at the forefront of industry trends and best practices. Thriving in challenging roles that demand quick decision-making and tangible results, I consistently rise to the occasion and exceed expectations.
Throughout my career, I have honed my leadership skills by effectively managing diverse teams of professionals. This experience has endowed me with a broad, big-picture vision, enabling me to understand and navigate the complex landscape of organizational dynamics. I firmly believe that people are the cornerstone of any successful enterprise, and I am dedicated to fostering a collaborative and empowering environment that harnesses the potential of every team member.
In addition to my people-centric approach, my technical expertise is underscored by my MCSA and ITIL-v3 Foundation certifications, evidencing my command of IT service management principles. Furthermore, I hold a master's degree in Business Administration, which complements my extensive practical experience with a solid foundation in strategic business acumen.
With nearly two decades of progressive experience, I have successfully managed IT services within intricate and fast-paced working environments. My exposure to diverse challenges has equipped me with the adaptability and resilience necessary to excel in a dynamic landscape.
In summary, I am a seasoned customer service professional who thrives in dynamic and demanding settings, driven by a passion for achieving impactful results. My comprehensive skill set, unwavering commitment to people, and wealth of experience make me a valuable asset for any organization aiming to excel in the realm of IT service management and beyond.
| ๐ Nationality | ๐ต๐ฐ Pakistan |
| ๐ก Residency | ๐ต๐ฐ Pakistan |
| ๐ Location | ๐ต๐ฐ Pakistan |
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rok.co/@pkahmad |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support excel operations management |
| Fluent in | english |
| Preferred timezone | 0, |
| Preferred annual pay (min) | $31,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 1 year ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - Now: Operations Manager @ MOSOFT SOLUTIONS (PVT) LTD
2023 - 2023: Customer Success Manager @ SiliconFort
2020 - 2023: CEO @ New Horizon Enterprises
1996 - 2019: IT Assets Manager @ Nestle Pakistan Ltd
2015 - 2015: ITIL @ AXELOS Global Best Practice