I'm passionate about the optimization of products through product operations and envisioning, building, and delivering e-Commerce products. I'm open to challenging positions, which leverage my experience in product management, product operations, management, the direction of call center operations, as well as customer service, command and control operations, research, development, test and evaluation, and help desk operations.
SUMMARY OF QUALIFICATIONS
Most recently nineteen years of ticketing industry experience in product management, product operations, and call center management as the Director Marketplace Product Operations, Sr. Product Manager, IT Product Manager, and Emerging Products Support Manager for Live Nation Entertainment (Ticketmaster) with responsibilities in marketplace product operations, strategic products; including core services, inventory, and ticketing products and product management for call center coordination, operation, and liaison for emerging, exclusive, and VIP projects.
Moreover, I have twenty years of military (US Navy) experience as an Operations Specialist Chief including thirteen years in the participation, direction and management of military command and control operation centers, three years in the management and leadership of research, development, test and evaluation efforts, and three years in the management and direction of help-desk and call center operations.
Additionally, my qualifications include a diverse background in functional and organizational analysis, with an emphasis on statistical process control, continuous process or life cycle improvement, and Quality Assurance.
Remote OK | rok.co/@philipkaso |
๐ Website | philipkaso.portfoliobox.net/philipkaso |
GitHub | philipkaso |
X | philipkaso |
philipkaso | |
Skilled in | intj product management product operations product dev project management agile agile methodologies entrepreneurship research dev cross functional team leadership leadership management functional analysis organizational analysis statistical process control quality assurance business strategy business process improvement business intelligence vendor relationship management strategic planning strategic partnerships strategy analytics entertainment e commerce customer service call center contact center operations ticketing |
Fluent in | english |
Preferred timezone | -5, -6 |
Preferred annual pay (min) | $145,000/year |
Last seen | 3 years ago |
Signed up | 3 years ago |
Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2019 - Now: Director Product Operations @ Live Nation Entertainment | Ticketmaster
2018 - 2019: Dorector Orders Platform @ Live Nation Entertainment | Ticketmaster
2014 - 2017: Sr. Product Manager @ Live Nation Entertainment | Ticketmaster
2011 - 2014: Product Manager @ Live Nation Entertainment | Ticketmaster
2010 - 2011: IT Product Manager @ Live Nation Entertainment | Ticketmaster
2001 - 2010: Emerging Products Support Manager @ Live Nation Entertainment | Ticketmaster
1980 - 2001: Operations Specialist Chief Petty Officer (SW) @ US Navy
2020 - Now: GLG Council Member
2019 - Now: MBA - Master of Business Administration @ Liberty University
2009 - 2011: BS - Entrepreneurial and Business Management @ University of Phoenix
1995 - 1998: AS - Finance @ Hawaii Pacific University