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@paufraser

Remote worker with 8+ years of experience - Last seen ago

Dynamic Customer Service and Sales Representative with 6+ years of experience delivering exceptional support and driving sales across diverse industries, from prospecting and setting appointments to providing tailored assistance. Proficient in tools such as Salesforce, Zendesk, and HubSpot, I excel at building strong relationships, converting inquiries into opportunities, and ensuring client satisfaction through efficient, solution-oriented service.


Skilled in customer service technical support inbound sales helpdesk support crm software zendesk salesforce zoho hubspot intercom freshdesk livechat liveagent shopify shipstation problem solving troubleshooting ticket management email support live chat support phone support sales conversion upselling cross selling technical troubleshooting it support end user support remote support customer retention 
Fluent in spanishenglishfrench
Preferred timezone Eastern Time (ET), Central Time (CT), Mountain Time (MT), Pacific Time (PT).
Preferred annual pay (min) $20,000/year
Preferred hourly pay (min) $15/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - Present: Technical Support Moderator @ SHRM

2022 - 2023: Technical Support Specialist @ Automattic

2021 - 2022: Real Estate Virtual Assistant @ Southern Hills Home Buyers

2019 - 2021: Retention and Customer Service Specialist @ Culligan International

2018 - 2019: Sales Development Representative @ Lean Solutions Group

Education

2012 - 2017: University of Cartagena @ Bachelor's Degree of Foreign Languages

2006 - 2011: Highschool Diploma @ Comfenalco

6ms