Dynamic Customer Service and Sales Representative with 6+ years of experience delivering exceptional support and driving sales across diverse industries, from prospecting and setting appointments to providing tailored assistance. Proficient in tools such as Salesforce, Zendesk, and HubSpot, I excel at building strong relationships, converting inquiries into opportunities, and ensuring client satisfaction through efficient, solution-oriented service.
| ๐ Nationality | ๐จ๐ด Colombia |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@paufraser |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer service technical support inbound sales helpdesk support crm software zendesk salesforce zoho hubspot intercom freshdesk livechat liveagent shopify shipstation problem solving troubleshooting ticket management email support live chat support phone support sales conversion upselling cross selling technical troubleshooting it support end user support remote support customer retention |
| Fluent in | spanishenglishfrench |
| Preferred timezone | Eastern Time (ET), Central Time (CT), Mountain Time (MT), Pacific Time (PT). |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - Present: Technical Support Moderator @ SHRM
2022 - 2023: Technical Support Specialist @ Automattic
2021 - 2022: Real Estate Virtual Assistant @ Southern Hills Home Buyers
2019 - 2021: Retention and Customer Service Specialist @ Culligan International
2018 - 2019: Sales Development Representative @ Lean Solutions Group
2012 - 2017: University of Cartagena @ Bachelor's Degree of Foreign Languages
2006 - 2011: Highschool Diploma @ Comfenalco