Strategic leader with 15+ years of experience in Customer engagement, business analysis and optimizing operations. Motivated in building robust client relationships, driving customer satisfaction and delivering tailored solutions. Spearheaded customer success strategy, managed a portfolio of over 50+ strategic accounts achieving a remarkable customer retention rate, reducing resolution and onboarding time significantly. Led cross functional teams driving measurable improvements in customer value, efficiency and
costs. Leveraged data for driving business decisions, solving problems, operational excellence, KPIs while communicating insights to bridge the gap between technical & non technical audience. Optimal utilization of
available resources, multi-size business processes to deliver projects & sustained business growth. Managed supply chain, procurement, budget, distribution & inventory by creating and implementing SOPs, process
flows, initiating inventory integration systems.
| ๐ก Residency | ๐ฌ๐ง United Kingdom |
| ๐ Location | ๐ฌ๐ง United Kingdom |
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rok.co/@panwarrajneesh |
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| Skilled in | customer success business analyst dynamics 365 office 365 salesforce jira service now zendesk ms projects business dev operations scrum master account management project management |
| Fluent in | englishhindi |
| Last seen | 3 months ago |
| Signed up | 3 months ago |
| Badges |
Sep 2022 - Sep 2024: Customer Success Manager @ Kore Wireless
2009 - 2011: Executive MBA @ Indian Institute of Foreign Trade(IIFT), Delhi