Remote worker with 4+ years of experience - Last seen 1 year ago

Highly accomplished senior customer service professional offering 6 years of experience with driving desirable and countable results for rapid growth of the organisation.

Skilled in:


1.⁠ ⁠Excellent Communication: Verbal and written
2.⁠ ⁠Problem-Solving: Resolving complex customer issues
3.⁠ ⁠Leadership: Guiding junior team members
4.⁠ ⁠Time Management: Prioritizing tasks and managing workload
5.⁠ ⁠Emotional Intelligence: Empathy, patience, and conflict resolution
6.⁠ ⁠Product/Service Knowledge: In-depth understanding of offerings
7.⁠ ⁠Analytical Skills: Identifying trends and areas for improvement


Technical Skills:

1.⁠ ⁠CRM Software (e.g., Salesforce, Zendesk)
4.⁠ ⁠Phone and Email Etiquette
6.⁠ ⁠Social Media Management
7.⁠ ⁠Reporting and Analytics Tools (e.g., Excel, Tableau)


Soft Skills:

1.⁠ ⁠Active Listening
2.⁠ ⁠Positive Attitude and Empathy
3.⁠ ⁠Conflict Resolution and Negotiation
4.⁠ ⁠Adaptability and Flexibility
5.⁠ ⁠Team Collaboration and Mentoring
6.⁠ ⁠Continuous Learning and Professional Development
7.⁠ ⁠Customer Feedback and Complaint Handling


Strategic Skills:

1.⁠ ⁠Customer Retention and Loyalty Strategies
2.⁠ ⁠Process Improvement and Optimization
3.⁠ ⁠Service Level Agreement (SLA) Management
4.⁠ ⁠Quality Monitoring and Assurance
5.⁠ ⁠Customer Journey Mapping
6.⁠ ⁠Root Cause Analysis and Problem-Solving
7.⁠ ⁠Change Management and Implementation

Key Performance Indicators (KPIs):

1.⁠ ⁠Customer Satisfaction (CSAT)
2.⁠ ⁠Net Promoter Score (NPS)
3.⁠ ⁠First Response Time (FRT)
4.⁠ ⁠Resolution Rate
5.⁠ ⁠Average Handling Time (AHT)
6.⁠ ⁠Customer Retention Rate
7.⁠ ⁠Team Performance Metrics

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@omkar58
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service customer support
Fluent in	englishhindiodia
Preferred annual pay (min)	$11,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter