Remote worker with 5+ years of experience - Last seen 1 year ago

With several years of experience in the telecommunications industry, I am an accomplished VB Network Specialist at _VOIS. I have a strong understanding of networking and possess expertise in troubleshooting and bug solving, as well as excellent communication and customer service skills. Throughout my career, I have consistently provided technical support to premium service customers, ensuring timely and high-quality resolutions. I have also managed authorization requests and incidents, acting as a reliable point of contact for global enterprises' help desks.

In my previous role as an Incident Management Specialist at _VOIS, I successfully oversaw the incident management process and led a team in resolving service incidents. I prioritized incidents based on urgency and their impact on business operations, ensuring efficient and effective resolution. Additionally, I have experience as a Technical Support Advisor, assisting customers with network-related issues and phone technicalities.

Prior to joining _VOIS, I gained valuable experience as an International Account Advisor, where I provided exceptional customer care and support for account and billing inquiries. I also worked as a Technical Support Agent, focusing on resolving smartphone issues and bugs for customers.

I hold a degree in Business Administration, specializing in the accounting section, from Delta University. I am a dedicated and innovative team player, always eager to learn new skills and come up with creative solutions. My passion for delivering world-class customer service and my ability to adapt to diverse customer-specific processes make me a valuable asset to any organization.

Feel free to connect with me to discuss opportunities within the telecommunications industry or to explore collaborative projects.

🛂 Nationality	🇪🇬 Egypt
🏡 Residency	🇪🇬 Egypt
📍 Location	🇪🇬 Egypt
Remote OK	rok.co/@omarilzz
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Skilled in	itsm incident management sme technical support network service desk it helpdesk
Fluent in	arabicenglish
Preferred hourly pay (min)	$20/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter