Empathy-driven support expert with 5+ years of experience in delivering exceptional customer experiences and flair for learning to stay updated with product, features and services. Specialist in optimizing processes, providing personalized proactive service, improving CSAT scores, increasing customer retention rates, and nurturing client relationships. Highly proficient in utilizing CRM software and customer success tools to drive product adoption and success.
| ๐ Nationality | ๐ณ๐ฌ Nigeria |
| ๐ก Residency | ๐ณ๐ฌ Nigeria |
| ๐ Location | ๐ณ๐ฌ Nigeria |
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rok.co/@oleevyah |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | zoho crm excel customer support customer retention feedback analysis communication email support complaint handling problem solving fcr troubleshooting |
| Fluent in | english |
| Preferred timezone | UTC+1 |
| Preferred annual pay (min) | $25,000/year |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐ Early adopter |
2023 - Now: Customer success Manager @ 10mg Pharma
2020 - 2022: Client service Advisor @ CFAO Nigeria
2017 - 2019: Customer service Lead @ Access Bank
2011 - 2015: Chemical Engineering @ Kwame Nkrumah University of science and technology