Remote worker with 14+ years of experience - Last seen 6 months ago

Customer Operations Leader with 12+ years’ experience leading Customer Experience, Support, Sales across MENA, Europe, Latin America, and the CIS, with strategies tuned to product, market, and industry context. Own and grow core metrics: LTV, CAC, retention/churn, NPS/CSAT, active customer growth, ROI. Drive continuous product improvement through cross-functional collaboration. Build high-performing in-house teams and manage BPO partnerships

🛂 Nationality	🇷🇺 Russia
🏡 Residency	🇦🇪 United Arab Emirates
📍 Location	🇦🇪 United Arab Emirates
Remote OK	rok.co/@okrasutskaya
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Skilled in	customer experience sales customer support people management business dev operations management artificial intelligence
Fluent in	englishrussian
Last seen	6 months ago
Signed up	6 months ago
Badges	👩‍💻 Remote worker