Bringing over 6 years of experience as a specialist and supervisor in customer service, I aspire to bring my adept problem-solving abilities and strategic acumen to streamline processes and propel organizational success. Excited to offer dynamic leadership and a robust work ethic to attain operational excellence and elevate customer satisfaction
| ๐ Nationality | ๐ฐ๐ช Kenya |
| ๐ก Residency | ๐ฐ๐ช Kenya |
| ๐ Location | ๐ฐ๐ช Kenya |
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rok.co/@ogodvictorgmailcom |
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| Skilled in | customer success training and dev customer advocacy performance metrics quality assurance data analysis tools zendesk slack five9 salesforce team diversity communication multicultural diversity empathy |
| Fluent in | english |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $11/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2022 - Now: Customer Team Leader @ Influx
2018 - 2022: Quality Assurance and Reporting Specialist @ Call Center International Kenya
2017 - 2018: Customer Service Represntative @ Call Center International Kenya
2023 - Now: Lean Six Sigma - White Belt
2014 - 2017: Human Resource Management @ Mount Kenya University