I am an enthusiastic customer service representative and customer support agent with over 4 years experience. Over the years I have reduced churn rate for the organizations I have worked with by 35% through prioritizing tickets. I have increased sales rate by 40% through up selling and maintenance of existing customers.
I am a very good team player, empathetic and dedicated to serving customers while maintaining the standard of the organizations. I am ready to do so for your organization.
Lets work together to create a lasting impression for your esteemed customers
| ๐ Nationality | ๐ณ๐ฌ Nigeria |
| ๐ก Residency | ๐ณ๐ฌ Nigeria |
| ๐ Location | ๐ณ๐ฌ Nigeria |
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rok.co/@odiraa |
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| Skilled in | customer support customer advocate customer service problem solving trouble shooting rapport building active listening communication intercom support zendesk support hubspot support patient passionate |
| Fluent in | english and igbo |
| Preferred timezone | UTC -7, UTC+2, GMT+1 |
| Preferred annual pay (min) | $72,000/year |
| Preferred hourly pay (min) | $25/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2021 - 2023: Customer Service/ Customer support @ Jennys Glow Skincare
2024 - Now: Volunteer as Patient support agent in Glovera Eye Centre
2012 - 2016: B.Sc. @ Tansian University, Anambra State