Remote worker with 4+ years of experience - Last seen 11 months ago

PROFILE
WORK EXPERIENCE
Nupat Technologies
Product Management Intern 2024
• Analyze data to gather insights into user behavior, preferences and pain points.
• Collaborate with cross-functional teams including engineering, design, and marketing to support product development initiatives.
• Participate in agile development processes such as sprint planning, daily standups and retrospectives.
• Conduct usability testing and gather feedback to iterate and improve product designs.
• Utilize analytics tools to track product performance metrics such as user engagement, conversion rates and retention.
• Help create product documentation including user guide, PRD, release notes and feature specifications.
• Communicate updates, progress and challenges to stakeholders through presentations, reports, and meetings.
Globacom Telecoms |Lagos, Nigeria
Customer Support Agent 05/2022 – Till Date
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Ensure customer receive exceptional service and have positive experiences throughout their interactions with the company.
• Control calls using established techniques to meet performance targets and sales pressure.
• Handle a wide range of customer inquiries, complaints and requests, which includes: assisting with billing issues, troubleshooting technical problems, providing product information, and resolving service-related concerns.
• Document customer interactions and feedbacks using CRM tools
Dedicated and results-driven
Customer Experience Specialist
with years of experience in
fostering positive interactions
and building lasting
relationships with clients.
Proficient in analyzing
customer feedback and
implementing strategic
initiatives to enhance
satisfaction levels and drive
loyalty. Skilled in resolving
complex issues efficiently and
ensuring customer needs are
met with empathy and
professionalism. Adept at
collaborating cross-functionally
to optimize processes and
deliver exceptional service.
Seeking to leverage expertise
to contribute to a dynamic
team committed to exceeding
customer expectations.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@obamariam
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Skilled in	wireframing effective communication customer support crm trello jira
Fluent in	englishyoruba
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$30/hour
Last seen	11 months ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter