Remote worker with 2+ years of experience - Last seen 6 months ago

I am a results-driven and empathetic Customer Success and Support Specialist based in Kenya, with over 3 years of experience delivering exceptional customer service, managing digital platforms, and supporting international clients. I have a strong background in communication, conflict resolution, and customer engagement—having worked with global campaigns such as Lifetouch and JetBlue as a call center agent.

My strengths include the ability to handle high-pressure environments with calm and professionalism, effectively resolve customer issues, and maintain high satisfaction scores. I’m skilled in using CRM tools like Zendesk and Salesforce, as well as digital tools such as Meta Business Suite and Hootsuite for managing customer interactions and social media presence.

Beyond technical skills, I’m adaptable, detail-oriented, and committed to continuous growth. I thrive in team settings, but I’m also confident in managing responsibilities independently. I’m passionate about helping people, building meaningful connections, and contributing positively to any team I join.

I am available for full-time remote work and open to flexible schedules across different time zones. My goal is to contribute value to a mission-driven company where I can grow while delivering excellent customer experiences.

🛂 Nationality	🇰🇪 Kenya
🏡 Residency	🇰🇪 Kenya
📍 Location	🇰🇪 Kenya
Remote OK	rok.co/@nyansiabokatracy
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Skilled in	crm zendesk html salesforce css google workspace powerpoint buffer
Fluent in	englishswahili
Preferred timezone	+5,+4+3 ,+2+1,0,-1,-2,-3,-4,-5
Preferred annual pay (min)	$52,000/year
Preferred hourly pay (min)	$25/hour
Last seen	6 months ago
Signed up	9 months ago
Badges	👩‍💻 Remote worker