I am experienced in Customer Service, Success, Support, Experience and Operations management in startups and marketplaces. And also hiring and building a brand new team for the company. I am currently working on mentoring team members of 5 to deliver exceptional service and building team morale through effective communication and positive performance feedback. Discovering the pain points of the customers and develop projects
for turning them into positive experiences is my first priority. I analyze support center reports to provide better customer experience and apply customer feedback to develop process improvements and
support long-term business needs.
I consider myself as a digital nomad. My house is in Istanbul, Turkey. But in my current job, i live in Turkey for couple months and ย i work from abroad for couple months. For the last past months i have been working as a digital nomad in Costa Rica, Panama and Colombia,Canada, Brasil and Argentina. My current location is Istanbul for the next month. I will be working from Brasil and Colombia upcoming months.
Experience is everything to me. So i don't have any preferred location. I can work remotely and adjust the time zone, or i am open to relocation options as well.
๐ Nationality | ๐น๐ท Turkey |
๐ก Residency | ๐น๐ท Turkey |
๐ Location | ๐น๐ท Turkey |
Remote OK | rok.co/@nihantas |
https://www.linkedin.com/in/nihantasmerdivenli/ | |
nihantass | |
Skilled in | conflict resolution customer service customer experience fraud management customer support operations decision making organization time management crm programmes cem programmes alo tech squarespace jira miro pipedrive meistertask smart screens marketplace startup |
Fluent in | turkishenglish |
Preferred timezone | -4, -3, +3, +2 |
Preferred annual pay (min) | $75,000/year |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2020 - Now: Head of Customer Operations, Success & CX @ bionluk.com
2016 - 2019: Category Specialist, Provider Success in Marketplace @ armut.com
2013 - 2016: Public Relations Specialist @ Sisli Municipality
2015 - 2019: International Relations Masters' @ Istanbul University
2013 - 2015: Media and Communication @ Anadolu University
2008 - 2012: Political Science and International Relations @ Istanbul University