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@nicoler

Remote worker with 11+ years of experience - Last seen ago

Skilled and successful customer service and administration personnel with key experience in motivating, training, and managing top-performing service teams to ensure outstanding customer care. My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth.


Skilled in customer support customer service admin administration project management account manager customer experience team leader call center operations supervisor call center email phone live chat chat operator 
Fluent in english
Preferred annual pay (min) $19,000/year
Preferred hourly pay (min) $10/hour
Last seen 3 years ago
Signed up 3 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2022: Accounts Manager @ Transcription Puppy

2022 - 2022: Customer Service Executive @ RAKT International

2020 - 2022: Managing Director @ AROS Consultancy

2019 - 2020: Operations Team Leader @ Ison Xperiences BPO

2018 - 2019: Customer Care Executive @ Ison Xperiences BPO

2016 - 2018: Office Administrator @ PriceWell Investments

2015 - 2015: Admin & Marketing Executive @ Flowetry Media House

Education

2021 - Now: BBA @ International University of Applied Sciences, Germany

2021 - 2021: Certificate in customer service @ Alison College

2015 - 2016: Certificate in Business Accounting @ CIMA

6ms