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@ndvelasquezl13

Remote worker with 8+ years of experience - Last seen ago

I have more than 5 years of experience contributing with my knowledge in the technical support area to different companies in Latin America and the United States, several in the financial sector, insurtechs, and IT consulting.

๐Ÿ’ป I have acquired experience using incident management tools such as Jira, Zendesk, and Zoho.
In Jooycar, thanks to knowledge in AWS, Javascript, NodeJS, and databases, I have been able to contribute to creating tools that facilitate and improve performance in my area of work, which ultimately benefits the entire company.
I developed a web application with PHP to improve and organize the sales and inventory processes of Beauty Professional Store in Peru.

๐Ÿ“šEF SET English Certificate 76/100 (C2 Proficient)

๐ŸŽฏCurrently, I continue to develop myself professionally with courses that I take in my free time to acquire more knowledge and experience in technologies such as Javascript, MySql, MongoDB, cloud computing, and artificial intelligence to grow professionally as well as be able to dedicate myself to what I like which is never to stop learning.


Skilled in windows linux node js customer support technical support google workspace sql mongodb office365 excel aws api jira zoho zendesk helpdesk php 
Fluent in spanishenglish
Preferred timezone -5, -4, -3
Preferred annual pay (min) $30,000/year
Preferred hourly pay (min) $8/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - Now: Technical support Analyst @ Trimble

2020 - 2021: IT Helpdesk Representative @ Softensity

2020 - 2023: L2 IT support analyst @ Jooycar

2018 - 2020: Helpdesk support @ Inversiones La Cruz

Education

2014 - 2016: Computer science Associate's @ Universidad politecnica territorial de aragua

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