I have more than 5 years of experience contributing with my knowledge in the technical support area to different companies in Latin America and the United States, several in the financial sector, insurtechs, and IT consulting.
๐ป I have acquired experience using incident management tools such as Jira, Zendesk, and Zoho.
In Jooycar, thanks to knowledge in AWS, Javascript, NodeJS, and databases, I have been able to contribute to creating tools that facilitate and improve performance in my area of work, which ultimately benefits the entire company.
I developed a web application with PHP to improve and organize the sales and inventory processes of Beauty Professional Store in Peru.
๐EF SET English Certificate 76/100 (C2 Proficient)
๐ฏCurrently, I continue to develop myself professionally with courses that I take in my free time to acquire more knowledge and experience in technologies such as Javascript, MySql, MongoDB, cloud computing, and artificial intelligence to grow professionally as well as be able to dedicate myself to what I like which is never to stop learning.
| ๐ Nationality | ๐ป๐ช Venezuela |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@ndvelasquezl13 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | windows linux node js customer support technical support google workspace sql mongodb office365 excel aws api jira zoho zendesk helpdesk php |
| Fluent in | spanishenglish |
| Preferred timezone | -5, -4, -3 |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $8/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2023 - Now: Technical support Analyst @ Trimble
2020 - 2021: IT Helpdesk Representative @ Softensity
2020 - 2023: L2 IT support analyst @ Jooycar
2018 - 2020: Helpdesk support @ Inversiones La Cruz
2014 - 2016: Computer science Associate's @ Universidad politecnica territorial de aragua