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@navin

Remote worker in Singapore with 13+ years of experience - Last seen ago

Hi There, I'm Navin!
- 33 years of age
- Singaporean
- NFT Gaming Enthusiast
- Currently undertaking MBA in (Project Management), part-time.

I'm a seasoned working professional with 8 years of total experience working across various industries which include;

1. Military - Republic of Singapore Air Force
- Commissioned Air Warfare Officer
- Gained Military-standard leadership qualities
- Gained Team management qualities to management large team size of 40 servicemen.
- Gained process improvement and cost savings capabilities

2. Security - Certis Group
- Operations Manager
- Managed 24/7 Call Centre Operations
- Providing leadership and Team management for a large team of 30 staff.
- Internal and External Stakeholder Management
- Ensuring Quality & Service Delivery
- Supporting internal business units on their Business Processes Outsourcing services
- Incident Escalation, Reporting & Management to Senior Level Executives and Business Unit Heads.

3. Information & Technology - Acuutech
- Led the IT Service desk team and ensuring IT support is provided within specified SLAs.
- Promote and upselling IT services to new and existing customers
- Work closely with CEO and Account Managers to provide feedback on client's needs
- Onsite IT consultation and Issues resolution

4. Startup - Neuron Mobility
- Achieved Product Market Fit that led to Neuron securing US10Million Pre-Series A funding.
- Managed City P&L statement and optimize OpEx that led to $11K monthly cost-savings within the first month.
- Achieved profitability within 4 months.
- Launched 8 cities for business expansion across ANZ, UK and Canada in the past 2 years.
- Created numerous operational documents, procedures and standards.
- Worked with Internal teams (Product/Data/Hardware) to provide feedback and support fortnightly product sprints.
- Warehouse Management (Workplace Health & Safety, Inventory Management, Hardware Quality Management)
- Supported over 10 City tender writing efforts


Skilled in operations management leadership project management hiring training and onboarding team management operations excellence customer service notion data analysis google suite administration 
Fluent in english
Preferred timezone +8
Preferred annual pay (min) $95,000/year
Preferred hourly pay (min) $35/hour
Last seen 4 years ago
Signed up 4 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2018 - Now: Senior Operations Manager @ Neuron Mobility Pte Ltd

2017 - 2018: Client Services Co-Ordinator @ Acuutech Pte Ltd

2016 - 2017: Operations Manager @ Certis Group

2013 - 2016: Air Warfare Officer @ Ministry of Defence of Singapore

Education

2021 - Now: Masters in Business Administration (Project Management) @ Cardiff Metropolitan University (UK)

2007 - 2010: Diploma, Mechatronics, Robotics, and Automation Engineering @ Temasek Polytechnic

5ms