A confessed techno-geek and natural perfectionist, I have always used nerd to describe myself. I love to learn and welcome feedback from my colleagues, as it is an opportunity to do even better. I am dedicated to delivering top-tier user support and take immense pride in upholding the reputation of the platforms I represent. My background in troubleshooting, liaising with development teams, and managing user concerns across multiple channels has equipped me with a unique blend of technical prowess and customer-centric mindfulness.
Working asynchronously with global teams has been a staple of my professional journey, and I am adept at ensuring seamless collaboration even when teammates are in different time zones. As an introvert, I thrive in a remote working culture, but love connecting with my colleagues no matter where in the world they are.
๐ Nationality | ๐ฟ๐ฆ South Africa |
๐ก Residency | ๐ฟ๐ฆ South Africa |
๐ Location | ๐ฟ๐ฆ South Africa |
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rok.co/@natzjoy |
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bloodsugarnatz |
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https://www.linkedin.com/in/natz-joy |
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bloodsugarnatz |
Skilled in | customer support office365 zendesk html css wordpress web design technical support live chat support business writing administration chat gpt llm tefl |
Fluent in | englishafrikaans |
Preferred timezone | 0,+1,+2,+3,+4,+5,+6 |
Preferred annual pay (min) | $48,000/year |
Preferred hourly pay (min) | $25/hour |
Last seen | 2 months ago |
Signed up | 11 months ago |
Badges |
๐ฉโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2021 - Now: Happiness Engineer @ Automattic
2018 - 2020: Client Support Manager @ Cap-H Technologies
2017 - 2018: Digital Marketing Specialist @ Holistic Financial Planning
2016 - 2017: Seller Support Associate @ Amazon
2018 - 2021: Liverpool FC Podcast Host
2001 - 2003: Bachelors of Arts in Communication and Media Studies @ University of the Western Cape
2000 - 2001: Journalism Degree @ Cape Peninsula University of Technology