Customer support specialist with 4+ years of experience delivering reliable, high-volume support in multinational environments. I manage complex ticket queues, resolve escalations, and keep operations stable without sacrificing customer experience. Known for clear communication, process discipline, and cross-team collaboration, I help teams scale support in a structured, human-centered way. I adapt quickly to new systems and thrive in remote environments where consistency and trust matter.
| ๐ Nationality | ๐จ๐ท Costa Rica |
| ๐ก Residency | ๐จ๐ท Costa Rica |
| ๐ Location | ๐จ๐ท Costa Rica |
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rok.co/@nataliamv1032 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support customer service support operations ticket management sla management escalation handling email support remote support service desk onboarding support workflow improvement process documentation finance operations travel and expense compliance support vendor coordination multinational support high volume support servicenow concur appzen sap workday oracle microsoft office excel sharepoint |
| Fluent in | spanishenglish |
| Preferred annual pay (min) | $28,000/year |
| Last seen | 13 days ago |
| Signed up | 23 days ago |
| Badges |
๐ฉโ๐ป Remote worker ๐จ Maker ๐ Newbie |
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