Remote worker with 7+ years of experience - Last seen 1 year ago

Support and Back Office Analyst
Over 3 years of experience In my role as a Support and Back Office Analyst, I have accumulated more than three years of experience providing essential technical and administrative support to ensure the smooth running of daily operations. I have developed key skills in problem solving, request management and internal process coordination.
Skills and abilities acquired: Problem solving: Ability to identify and resolve technical and operational issues efficiently, improving customer satisfaction and team productivity. Data and documentation management: Experience in the organization and maintenance of databases, ensuring the accuracy and availability of information necessary for decision making. Effective communication: Skills to interact in a clear and professional manner with clients and colleagues, facilitating problem solving and management of expectations. Handling of support tools: Competence in the use of ticket management systems and software, CRM and other administrative tools.
My academic background in Multimedia Production Technology has provided me with a solid foundation in technical and creative skills. During my training, I did a practice in the creative area of a clothing brand, where I gained experience in conceptualizing and executing visual projects as well as managing content and advertising campaigns. I am currently expanding my skills through Web Development courses with Platzi, which allows me to keep up with the latest technological trends and apply new knowledge in the creation and management of digital solutions

🛂 Nationality	🇨🇴 Colombia
🏡 Residency	🇨🇴 Colombia
📍 Location	🇨🇴 Colombia
Remote OK	rok.co/@nacostapino
GitHub	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	atencion al cliente resolucion indicentes lid erazgo autonomia seguimiento tickets incidentes gestion de sla excel office 365 gestion de soporte monitoreo redesy telecomunicaciones gestion documentacion redaccion analisis informes
Fluent in	espanol
Preferred timezone	9:00 am
Preferred annual pay (min)	$25,000/year
Preferred hourly pay (min)	$25/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter