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@mviray022395

Remote worker with 8+ years of experience - Last seen ago

I have nine years of experience in BPO operations, four years specializing in product-specific training and performance management, and four years in leadership development tailored to operational needs, I am confident in my ability to contribute effectively to your team.

In my previous role at Product Specifics Trainer, I consistently exceeded client expectations by managing new hire performance and maintaining metric scores aligned with client objectives. Through strategic training initiatives and ongoing performance evaluations, I ensured that our team consistently delivered exceptional customer experiences while meeting or exceeding established benchmarks.

Furthermore, my extensive experience in leadership development has equipped me with the skills necessary to effectively coach and mentor team members to achieve their full potential. I have a proven track record of fostering a positive and collaborative work environment while driving operational excellence and optimizing processes to enhance customer satisfaction.

I am particularly drawn to this company because of its reputation for prioritizing customer satisfaction and commitment to excellence. I am eager to bring my unique blend of skills and experiences to your team and contribute to the continued success of your organization.

Thank you for considering my application. I am excited about the opportunity to discuss how my background, skills, and enthusiasm for customer experience can contribute to the ongoing success of your company. I am available at your earliest convenience for an interview and can be reached email at [email protected]


Skilled in office 365 communication skills leadership dev training delivery consultancy onboarding 
Fluent in englishfilipino
Preferred annual pay (min) $20,000/year
Preferred hourly pay (min) $150/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - 2024: Coaching Standards Lead @ Acquire BPO

2021 - 2023: Leadership Development Manager @ Alorica Philippines

2018 - 2021: Leadership Development Trainer/Supervisor @ Alorica Philippines

Education

2012 - 2015: Business Information Management @ Asian Institute of Computer Studies

2010 - 2012: Psychology Education @ Philippine Normal University

9ms