I have nine years of experience in BPO operations, four years specializing in product-specific training and performance management, and four years in leadership development tailored to operational needs, I am confident in my ability to contribute effectively to your team.
In my previous role at Product Specifics Trainer, I consistently exceeded client expectations by managing new hire performance and maintaining metric scores aligned with client objectives. Through strategic training initiatives and ongoing performance evaluations, I ensured that our team consistently delivered exceptional customer experiences while meeting or exceeding established benchmarks.
Furthermore, my extensive experience in leadership development has equipped me with the skills necessary to effectively coach and mentor team members to achieve their full potential. I have a proven track record of fostering a positive and collaborative work environment while driving operational excellence and optimizing processes to enhance customer satisfaction.
I am particularly drawn to this company because of its reputation for prioritizing customer satisfaction and commitment to excellence. I am eager to bring my unique blend of skills and experiences to your team and contribute to the continued success of your organization.
Thank you for considering my application. I am excited about the opportunity to discuss how my background, skills, and enthusiasm for customer experience can contribute to the ongoing success of your company. I am available at your earliest convenience for an interview and can be reached email at [email protected]
| ๐ Nationality | ๐ต๐ญ Philippines |
| ๐ก Residency | ๐ต๐ญ Philippines |
| ๐ Location | ๐ต๐ญ Philippines |
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rok.co/@mviray022395 |
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| Skilled in | office 365 communication skills leadership dev training delivery consultancy onboarding |
| Fluent in | englishfilipino |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $150/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - 2024: Coaching Standards Lead @ Acquire BPO
2021 - 2023: Leadership Development Manager @ Alorica Philippines
2018 - 2021: Leadership Development Trainer/Supervisor @ Alorica Philippines
2012 - 2015: Business Information Management @ Asian Institute of Computer Studies
2010 - 2012: Psychology Education @ Philippine Normal University