Remote worker with 11+ years of experience - Last seen 9 months ago

With over a decade of experience in customer service, team leadership, and operational excellence—primarily at Manulife Data Services Inc. and Sykes Asia Inc.—I am confident in my ability to contribute meaningfully to your organization’s continued success.
Currently serving as a Team Manager at Manulife, I lead a high-performing group focused on delivering exceptional client service while fostering a collaborative and accountable team culture. My responsibilities range from hiring and coaching team members to managing escalated client issues and ensuring performance metrics are met or exceeded. I take pride in proactively resolving challenges and aligning team goals with organizational strategies.
Previously, in roles including Client Account Representative and Operations Management Analyst, I developed a keen understanding of customer needs, service optimization, and workflow efficiency. My ability to negotiate win-win resolutions, track client trends, and contribute to process improvements has consistently resulted in higher customer satisfaction and operational gains.
Throughout my career, I have demonstrated a strong ability to lead with empathy, resolve complex issues, and implement improvements that drive both team performance and client loyalty.

🛂 Nationality	🇵🇭 Philippines
🏡 Residency	🇵🇭 Philippines
📍 Location	🇵🇭 Philippines
Remote OK	rok.co/@mpmichelpila
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer service email management
Fluent in	english
Preferred hourly pay (min)	$4/hour
Last seen	9 months ago
Signed up	9 months ago
Badges	👩‍💻 Remote worker