Remote worker with 19+ years of experience - Last seen 6 months ago

I am a seasoned professional with a comprehensive background in customer service and financial operations. My career journey has been marked by a commitment to delivering excellence in customer interactions and a deep understanding of financial management, which I have honed through extensive experience in various industries.

My proficiency in customer service is not just about addressing inquiries and resolving issues; it's about building lasting relationships based on trust and reliability. This customer-centric approach has been the cornerstone of my professional ethos, enabling me to manage and enhance customer experiences successfully.

I have developed a robust skill set in financial and billing operations that encompasses the entire billing lifecycle. My expertise extends to reconciling complex accounts, managing invoicing, and ensuring compliance with financial regulations. I am well-versed in various financial software and tools, including CONCUR for travel and expense management, SAP ERP for integrated business processes, and Stripe for payment processing.

My technical skills are further complemented by proficiency in several project management and customer support tools. I am adept at using Zendesk for customer support services, Jira for tracking and managing issues, and Slack for team communication. Additionally, my experience with the Monday Board ensures that I can effectively manage projects with a focus on collaboration and transparency.

Knowledge of Salesforce in my skillset has enabled me to learn about customer relationships and sales processes effectively, ensuring a seamless link between customer service and sales efforts. This holistic approach to customer relationship management helps business growth and customer satisfaction.

Throughout my career, I have demonstrated an ability to adapt to rapidly changing environments and technologies, a testament to my dedication to continuous learning and professional development.

I am passionate about leveraging my skills to contribute to the success of an organization that values innovation, customer satisfaction, and operational excellence.

Thank you!

🛂 Nationality	🇨🇴 Colombia
🏡 Residency	🇨🇴 Colombia
📍 Location	🇨🇴 Colombia
Remote OK	rok.co/@monyr82gmailcom
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support customer service customer success r tier 1 saas specialist billing specialist carrier claim specialist account coordinator account managment accounts payable travel expenses analyst bank reconciliation accounts receivable financial analyst excel google sheets excel pivot table stylo stripe aws quicksight concur sap erp zendesk jira slack and monday board salesforce
Fluent in	spanishenglishfrench
Preferred timezone	0, +1, +2, +3
Preferred annual pay (min)	$21,000/year
Preferred hourly pay (min)	$5/hour
Last seen	6 months ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter