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@mohad0001

Remote worker with 5+ years of experience - Last seen ago

My leadership in customer service management has been pivotal, integrating customer feedback to enhance product development and ensuring our team's performance aligns with our commitment to customer satisfaction. Our collaborative efforts have improved service delivery and product offerings, directly reflecting our core values of innovation and exceptional customer experiences.

With a foundation in Clinical Laboratory Science and IAPDA certification, I excel in problem-solving and engaging customers with empathy and professionalism. My educational background enriches my analytical abilities, empowering me to make data-informed decisions that drive continuous improvement in our service quality.


Skilled in customer service team leadership mentoring process improvement client support financial education data analysis power bi excel zendesk closure support call center operations conflict resolution problem solving functional collaboration strategic planning time management communication sales project management crm systems technical support 
Fluent in englisharabic
Preferred timezone 0, +1, +2, +3, etc.....
Preferred annual pay (min) $60,000/year
Preferred hourly pay (min) $15/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2024 - 2024: Customer Service Manager @ Liberty Debt Relief

2023 - 2024: Customer Service Team Leader @ Liberty Debt Relief

2023 - 2023: Customer Service Advocate @ Libery Debt Relief

2022 - 2023: Customer Service Team Leader @ Crystel

2021 - 2022: Customer Service Representative @ Crystel

Education

2019 - 2023: Bachelor in Medical Analysis @ Balqaa Applied University

9ms