Remote worker with 7+ years of experience - Last seen 9 months ago

Provide Technical Support: Offer expert technical assistance to customers orinternal teams, resolving complex technical issues efficiently.
Troubleshooting: Diagnose hardware and software problems, utilizing advanced diagnostic tools and methodologies to identify root causes.
Escalation Handling: Manage escalated support cases, ensuring timely resolution and effective communication with stakeholders.
Documentation: Create and maintain comprehensive documentation for troubleshooting procedures, technical solutions, and best practices.
Customer Satisfaction: Prioritize customer satisfaction by delivering exceptional support experiences and building strong client relationships.
Creating shipping labels for transporting the hardware and other types of equipments.
Experience in using ServiceNow for incident management, service requests, and problem resolution.
Managing applications using the SCCM tool.
To achieve and maintain the SLA, CSAT, AHT.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@mirsaifuddin10
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	microsoft office technical troubleshooting printer and scanner active directory network troubleshooting vpn troubleshooting service now ticketing tools service management customer service
Fluent in	englishhindiurdu
Preferred annual pay (min)	$52,000/year
Preferred hourly pay (min)	$25/hour
Last seen	9 months ago
Signed up	9 months ago
Badges	👨‍💻 Remote worker