Experienced and adaptable professional with over 8 years of combined experience in banking, digital operations, and team management. I specialize in customer success, process improvement, and implementing digital service models that enhance user experience and operational efficiency.
My background includes leading digital transformation projects in the financial sector, managing high-performing teams, and delivering high-quality service in fast-paced environments. Iโm comfortable working independently or as part of a distributed team and thrive in roles that require ownership, structure, and collaboration.
Currently based in Ireland and open to remote opportunities worldwideโwhether freelance or full-timeโin roles related to fintech, digital operations, customer experience, or product support.
Skills:CRM tools (Salesforce, HubSpot), Google Workspace, Excel (advanced), Canva, Trello, Agile, Lean, KPIs
Letโs connect if you're looking for someone proactive, committed, and results-oriented.
| ๐ Nationality | ๐ฎ๐น Italy |
| ๐ก Residency | ๐ฎ๐ช Ireland |
| ๐ Location | ๐ฎ๐ช Ireland |
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rok.co/@miguelvelasco705 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | fintech client success team leadership cross functional teams customer support product support |
| Fluent in | englishspanish |
| Preferred annual pay (min) | $38,000/year |
| Preferred hourly pay (min) | $25/hour |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐จโ๐ป Remote worker |
2022 - 2025: Assistant Manager @ Pennylane
2019 - 2022: Digital Business Project Leader @ BBVA
2014 - 2019: Customer Service Representative โ VIP Segment @ Banco Galicia
2015 - 2020: Marketing @ FAECC