High impact Customer Success leader with 20+ years of experience building strong client relationships, expanding services, driving renewals, and enhancing product adoption. Skilled in forecasting, pipeline growth, tactical deal closures, ROI metrics, and negotiation. A proactive hunter and former team manager interested in an individual contributor position.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐ณ๐ฎ Nicaragua |
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rok.co/@michaelhcarlson |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | enterprise customer loyalty customer retention upselling lead generation pre sales sales quotas product demonstrations onboarding e commerce digital marketing csm crm salesforce analytics optimization presentations negotiation accountability account management team leadership communications ai artificial intelligence training coaching |
| Fluent in | english |
| Preferred timezone | +5, +6, +7, +8 |
| Preferred annual pay (min) | $84,000/year |
| Preferred hourly pay (min) | $40/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2020 - 2024: Vice President of Customer Success @ Alan Watts Org
2019 - 2020: Vice President of Customer Success @ Franny's Farmacy
2018 - 2019: Senior Director of Customer Success @ Nitro
2016 - 2018: Founder @ Easy Lucky Free
2015 - 2016: Enterprise Sales Director @ Highground
2015 - 2015: Enterprise Sales Director @ Demandbase
2011 - 2014: Enterprise Sales Director @ Monetate
2004 - 2011: Regional Director, Business Development @ TransPerfect
2020 - 2022: Master of Arts @ California Institute of Integral Studies
1997 - 2002: Bachelor of Science @ Northern Illinois University