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@michaelhcarlson

Remote worker with 22+ years of experience - Last seen ago

High impact Customer Success leader with 20+ years of experience building strong client relationships, expanding services, driving renewals, and enhancing product adoption. Skilled in forecasting, pipeline growth, tactical deal closures, ROI metrics, and negotiation. A proactive hunter and former team manager interested in an individual contributor position.


Skilled in enterprise customer loyalty customer retention upselling lead generation pre sales sales quotas product demonstrations onboarding e commerce digital marketing csm crm salesforce analytics optimization presentations negotiation accountability account management team leadership communications ai artificial intelligence training coaching 
Fluent in english
Preferred timezone +5, +6, +7, +8
Preferred annual pay (min) $84,000/year
Preferred hourly pay (min) $40/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2020 - 2024: Vice President of Customer Success @ Alan Watts Org

2019 - 2020: Vice President of Customer Success @ Franny's Farmacy

2018 - 2019: Senior Director of Customer Success @ Nitro

2016 - 2018: Founder @ Easy Lucky Free

2015 - 2016: Enterprise Sales Director @ Highground

2015 - 2015: Enterprise Sales Director @ Demandbase

2011 - 2014: Enterprise Sales Director @ Monetate

2004 - 2011: Regional Director, Business Development @ TransPerfect

Education

2020 - 2022: Master of Arts @ California Institute of Integral Studies

1997 - 2002: Bachelor of Science @ Northern Illinois University

6ms