With several years of experience in Player Support, I've helped gamers across multiple projects and languages. My journey began as a Spanish Customer Support agent, resolving account issues, bridging communication between players and developers, and contributing to in-game content translation and review.
I expanded my skills with a multilingual focus at Keywords Studios, delivering exceptional German-language player support, handling game-related queries, and collaborating internally on project tasks. Building on this, I joined MoGi Group, engaging with users, creatively solving technical problems, driving user loyalty, and supporting community management.
More recently, I specialized in Spanish-language Player Support within TransPerfect's Gaming Division. I assisted players across various channels, troubleshot technical issues, and contributed to community strategies.
Throughout my career, I've been passionate about being a bridge between players and the gaming world, ensuring positive experiences. I'm eager to take on new challenges and make a continued impact in this dynamic industry. Connect with me to discuss potential collaborations!
| ๐ Nationality | ๐ฉ๐ด Dominican Republic |
| ๐ก Residency | ๐ฉ๐ด Dominican Republic |
| ๐ Location | ๐ฉ๐ด Dominican Republic |
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rok.co/@megacorpse |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | technical support customer support customer service customer service email chat zendesk salesforce |
| Fluent in | spanishenglishgermanfrench |
| Preferred timezone | -4 |
| Preferred annual pay (min) | $17,000/year |
| Preferred hourly pay (min) | $11/hour |
| Last seen | 1 year ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - Now: Player Support Agent with German @ Keywords Studios
2019 - 2022: Player Support Agent (German) @ MoGi Group
2016 - 2019: Spanish Customer Support agent @ Alchemic Dream
2008 - 2010: Electrical Engineering @ UNAPEC