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@megacorpse

Remote worker with 10+ years of experience - Last seen ago

With several years of experience in Player Support, I've helped gamers across multiple projects and languages. My journey began as a Spanish Customer Support agent, resolving account issues, bridging communication between players and developers, and contributing to in-game content translation and review.

I expanded my skills with a multilingual focus at Keywords Studios, delivering exceptional German-language player support, handling game-related queries, and collaborating internally on project tasks. Building on this, I joined MoGi Group, engaging with users, creatively solving technical problems, driving user loyalty, and supporting community management.

More recently, I specialized in Spanish-language Player Support within TransPerfect's Gaming Division. I assisted players across various channels, troubleshot technical issues, and contributed to community strategies.

Throughout my career, I've been passionate about being a bridge between players and the gaming world, ensuring positive experiences. I'm eager to take on new challenges and make a continued impact in this dynamic industry. Connect with me to discuss potential collaborations!


Skilled in technical support customer support customer service customer service email chat zendesk salesforce 
Fluent in spanishenglishgermanfrench
Preferred timezone -4
Preferred annual pay (min) $17,000/year
Preferred hourly pay (min) $11/hour
Last seen 1 year ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - Now: Player Support Agent with German @ Keywords Studios

2019 - 2022: Player Support Agent (German) @ MoGi Group

2016 - 2019: Spanish Customer Support agent @ Alchemic Dream

Education

2008 - 2010: Electrical Engineering @ UNAPEC

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