Remote worker with 3+ years of experience - Last seen 9 months ago

Tech Support Specialist with strong SaaS experience and a proactive, solutions-oriented mindset. I’ve worked remotely with international teams, supporting platforms in the medical field and resolving complex technical issues across systems like JIRA, Salesforce, HubSpot, Slack, and Stripe. As a former SME at Doctoralia, I was the product expert and point of contact for undocumented problems. I combine my customer service skills with a deep understanding of product workflows and user experience. Passionate about using AI to improve support processes and personal productivity. I thrive in remote-first environments where initiative, clarity, and autonomy are valued.

🛂 Nationality	🇲🇽 Mexico
🏡 Residency	🇲🇽 Mexico
📍 Location	🇲🇽 Mexico
Remote OK	rok.co/@medavton
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	saas support troubleshooting issues jira confluence hubspot salesforce crm stripe slack ticketing systems remote support tools product expertise documentation onboarding technical guidance problem solving team collaboration remote communication user empathy clear explanations training junior staff sme proactive learning ai tools prompt engineering time management prioritization conflict de escalation chatgpt notion google workspace ai assisted task planning macros tracking calendly remote coordination
Fluent in	spanishenglish
Preferred timezone	-8
Last seen	9 months ago
Signed up	9 months ago
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