Remote worker with 12+ years of experience - Last seen 2 years ago

Hello there! My name is Ryan! and I'm a skilled professional with a diverse background in the Call Center Industry and as a Virtual Assistant. Over the course of my career, I have honed my abilities in customer service, technical support, and back-office administration. I have a total of 6 years of experience in various roles within the call center environment, which has allowed me to develop a versatile skill set.

During my time in the Call Center Industry, I had the opportunity to work on different accounts, which provided me with valuable insights into the workings of various sectors. As a Fraud Analyst in the banking sector, I learned the importance of meticulous attention to detail and how to handle sensitive financial information securely. As a Technical Support representative for an Internet Service Provider, I became adept at troubleshooting and resolving complex technical issues while delivering exceptional customer service.

Additionally, I had the privilege of serving as a Customer Service Representative in a Telco Company, where I enhanced my communication and problem-solving skills by assisting clients with their inquiries and concerns. Moreover, my experience in the Back Office for a Clinical Assessment Account allowed me to strengthen my organizational skills and attention to detail while ensuring efficient and accurate data management.

Looking to explore new opportunities, I transitioned into freelancing as a Virtual Assistant, focusing on real estate cold calling for a private home cash buyer in Florida. This experience allowed me to utilize various CRM platforms, such as Reisift, Salesforce Lightning, and Zendesk, to manage customer profiles and interactions effectively. Additionally, I gained proficiency in using the Smarter Contact Platform for SMS campaigns and skip tracing, which helped me identify potential leads and opportunities for my client.

Using County Probate Sheets and Zillow, I conducted research to assess property values, making informed decisions in our interactions with potential clients. Aircall was my go-to tool for calls and texts to engage prospects and establish meaningful connections.

In summary, my skills encompass exceptional customer service, technical troubleshooting, back-office administration, CRM management, and real estate cold calling. I am a dedicated, detail-oriented, and versatile professional with a passion for delivering top-notch service to clients and customers alike.

As I look ahead to the future, I am eager to continue growing professionally and expand my skill set. I am seeking opportunities where I can leverage my expertise in customer service, technical support, and real estate cold calling to make a positive impact and contribute to the success of a dynamic team or organization. I am open to new challenges and excited to take on fresh responsibilities to further develop my career in a meaningful way.

🛂 Nationality	🇵🇭 Philippines
🏡 Residency	🇵🇭 Philippines
📍 Location	🇵🇭 Philippines
Remote OK	rok.co/@mcyoudub
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Skilled in	google suite office365 microsoft excel microsoft word microsoft powerpoint microsoft outlook slack zoom skype zendesk salesforcelightning oracle reisift avaya aircall smartercontact zillow propstream ups chatgpt customer support customer service technical support cold caller appointment setter back office email management chatsupport phone support softphone crm real estate probate skiptracing ios android canva spotify instagram meta business suite
Fluent in	englishtagalogbisaya
Preferred timezone	UTC-5
Preferred annual pay (min)	$7,000/year
Preferred hourly pay (min)	$6/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter