Remote worker with 16+ years of experience - Last seen 10 months ago

Mazhar Sami

Data Center Operations Lead | Major Incident Manager
Montreal, Canada

With over a decade of experience in IT Service Delivery, Incident Management, and Data Center Operations, I am an accomplished IT professional dedicated to driving innovation and enhancing system reliability. My expertise spans major incident response, hardware planning, and IT service optimization, making me a valuable asset to any organization seeking to improve their IT infrastructure and operational efficiency.

Throughout my career, I have successfully managed complex projects and led cross-functional teams to achieve measurable results. My proficiency in ServiceNow, ITIL frameworks, and root cause analysis has enabled me to optimize workflows and reduce incident resolution times by 25%. I am skilled in collaborating with stakeholders and vendors to develop strategic solutions that align with organizational goals.

As a Data Center Operations Lead at CBRE and Major Incident Manager at Granduke Solution, I have worked with top-tier companies like Google, Caisse Desjardins, and Hilton to implement scalable solutions and ensure seamless IT operations. I am passionate about leveraging technology to drive business growth and deliver exceptional results.

In addition to my technical skills, I am fluent in English, French, and Arabic, and hold certifications in Azure Fundamentals, Data Center Technician Professional (CDCTP®), and Project Management. My commitment to continuous learning and improvement drives me to stay ahead of industry trends and deliver cutting-edge solutions.

I am excited to explore new opportunities where I can contribute my expertise and passion for IT service excellence to drive transformative change. Let's connect and discuss how I can help your organization achieve its goals.

🛂 Nationality	🇨🇦 Canada
🏡 Residency	🇨🇦 Canada
📍 Location	🇨🇦 Canada
Remote OK	rok.co/@mazhar_sami
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Skilled in	incident management it service delivery data center operations major incident response root cause analysis hardware planning itil servicenow project coordination vendor management stakeholder management azure cloud infrastructure it risk management compliance data analysis machine learning cybersecurity python power bi tableau microsoft office agile technical support networking server configuration rca slas capacity planning process optimization
Fluent in	englishfrencharabic
Last seen	10 months ago
Signed up	10 months ago
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