๏ถ Dynamic & Dedicated Leader with over 15+ years of experience in blending creative intellect, insights and strategizing skills for overcoming complex business challenges and making high stake decisions using experience-backed judgment, strong work ethics & irreproachable integrity
๏ถ Spearheading Customer Development strategies in IT and IT-enabled services, strategically identifying potential clients, nurturing key partnerships, and expertly managing the continuous growth of a vibrant pipeline of business opportunities.
๏ถ An ambassador of change focused on identifying process flows & enhancing systems through various improvement projects with an aim to augment process efficiencies, effectiveness & reduce risks; attained next generation breakthrough levels in process capability.
๏ถ Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLAs and business services
๏ถ Managed Major Domestic & International Customers like Bharti Airtel Ltd, BSNL, MTNL, Cisco India, Ericsson India, Nokia, Tata Consultancy, Tata Tele Service Ltd, Larsen & Toubro Ltd, and UTStarcom India, Du Telecom (Dubai), Mobitel (Sri Lanka), Dialog Telekom (Sri Lanka) etc.
๏ถ Architected technical solutions required to address customer requirements, assessed customersโ needs and recommended solutions that optimized value for both the customer and the firm.
๏ถ Strategic Leader with skills in driving business growth through the cultivation of strong and mutually beneficial customer relationship.
๏ถ Strong experience in process transition, developing & streamlining shared services processes, ideation, and execution of strategic re-engineering initiatives, enhancing operational effectiveness through transformation, automation, and improvement initiatives.
๏ถ Spearheaded the Sales Order Book & Revenue Generation, Value addition to sales support team.
๏ถ Impeccable record of leading high performance cross-functional teams towards accomplishment of common goals and managing multiple stakeholders across leadership & engagements; conferred with Exceptional Project Wins Award for managing the end-to-end deployment while coordinating with the entire team.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@mayur_k |
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| Skilled in | business operation vendor partner management key account management customer relations partnerships business dev sales ops revenue assurance strategic planning account governance program management |
| Fluent in | englishhindigujarati |
| Preferred timezone | + 5,+6,+7 |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $120/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
Jul-2015 - Mar-2023: Sr. Manager Business Operations @ Sterlite Technologies Limited
1998 - 2001: Bachlor of Science (Electronics) @ South Gujarat University