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@mayank57

Remote worker with 6+ years of experience - Last seen ago

Mayank Chaturvedi is a highly skilled and dedicated professional with over four years of experience in the BPO and technical support industries. He has a strong background in customer service, technical troubleshooting, and IT support, and is well-versed in cloud-based tools like ServiceNow and Zendesk. Mayankโ€™s expertise spans across content moderation, sales support, and technical assistance, where he has consistently been a top performer, delivering exceptional service and ensuring client satisfaction.

Having worked in multiple roles such as IT Help Desk, Technical Support Associate, and Customer Support Executive, Mayank has developed a keen ability to solve complex technical issues while maintaining a focus on customer needs. He excels in fast-paced environments, possesses excellent communication skills, and is committed to continuous improvement.

Mayank is also passionate about leadership and has enhanced his skills through leadership courses, preparing for future managerial roles. He is dedicated to personal growth and strives to contribute meaningfully to any organization he is a part of.

In addition to his professional experience, Mayank is actively learning SQL and IT networking to deepen his technical expertise. His career goal is to achieve financial independence while making significant contributions to team and organizational growth.


Skilled in customer support technical support it help desk content moderation sales support zendesk servicenow troubleshooting cloud based tools it networking leadership communication problem solving office365 excel troubleshooting bpo performance metrics customer service remote work remote jobs technical assistance quality analysis it support team mentoring it systems software troubleshooting customer satisfaction process improvement 
Fluent in english hindi
Preferred timezone IST (Indian Standard Time), GMT (Greenwich Mean Time), PST (Pacific Standard Time), EST (Eastern Standard Time), CET (Central European Time), MST (Mountain Standard Time), CST (Central Standard Time), UTC (Coordinated Universal Time), AEST (Australian Eastern Standard Time), BST (British Standard Time)
Preferred annual pay (min) $10,000/year
Preferred hourly pay (min) $9/hour
Last seen 10 months ago
Signed up 10 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

Employment

2022 - 2024: IT Help Desk @ Taskus

2022 - 2021: Tech Support Associate @ Sutherland Global Services

2020 - 2019: Travel Advisor @ Teletext Holidays

Education

2017 - 2018: Post Graduate Diploma in Computer Applications (PGDCA) @ Makhanlal Chaturvedi National University of Journalism and Communication

2012 - 2015: Bachelor of Arts @ Madhya Pradesh Bhoj Open University

5ms