Remote worker with 6+ years of experience - Last seen 2 years ago

QUALIFICATIONS

- Professional with 10 years of market experience, focusing on sales, customer service, marketing, finance and administration
- Experience with sales routine
- Elaboration of organized reports
- Elaboration of strategic planning for area goals
- Service and negotiation with individuals and legal entities
- Organize and manage sales processes
- Technologically integrate the sectors
- Always be up to date with technology and market trends

Hard Skills:
- Ease and experience in negotiations and sales to clients through several different means of communication (WhatsApp, Telegram, JivoChat, emails, etc.)
- Ease of writing and capturing interest from customers or potential customers
- Ability and experience to identify simple or complex problems, developing concrete and objective solutions
- General and advanced knowledge of computing (hardware and software) with easy adaptation to technologies in general
- Advanced Office package (especially in Word, Excel, Powerpoint)
- Knowledge and experience in ERP/SaaS administration systems
- Knowledge and experience in sales integration systems (sales capture, payment gateways and virtual stores in general such as Paypal, Pagseguro, MercadoPago, Cielo, Gerencianet, Vindi, Woocommerce, WIX, Lojaintegrada, Mercadolivre)
- Experience with remote work

Soft Skills:
- Organized, diligent, disciplined and self-motivated; communicative, patient and persuasive; empathy for the other; respectful of work ethics

DEGREES
- Financial management –UNIFRAN – (2020-2022)
- Software Engineering – UNIFRAN – (in progress)

COURSES
- Digital Marketing and E-commerce manager training 2023 – Free course – (In progress)
- How to set up your virtual store - The Complete Map of E-commerce – Free course – (In progress)
- Pricing - Training and strategic price management – Free course – (In progress)
- Information Systems – Free course – (In progress)

LANGUAGES
- Advanced English (B2)

PROFESSIONAL EXPERIENCES
- Editora Cidade de Deus - (April 2020 - currently) - position of Corporate Director, performing the duties of:
- Business development manager, working in collaboration with the finance, marketing, and transport logistics sectors for revenue growth, preparation of sales plans, debt negotiations, customer relations, pricing, strategies for company expansion, sales prospecting and new business opportunities with potential customers or established customers;
- Seller, being the main representative of the company's sales area, performing customer service via phone calls, emails, instant messages (WhatsApp, Telegram, Jivochat, Instagram), large, medium and small negotiations, preparation of discounts, budgets and contracts, creation of facilitating conditions for the realization of sales;
- Business administration assistant, participating in board meetings to assist in discussions and decision-making in all processes of each sector.
- Results obtained:
- I was responsible for solving existing communication problems in the various customer service sectors - (Apr 2020 - Dec 2022)
- I was responsible for significantly reducing the company's customer default rate - (Nov 2020 – Nov 2021)
- Responsible for the pricing process of the company's products - (Oct 2020 - currently)
- Creation and organization of the schematic design of two new versions of the institution's website in collaboration with the marketing sector, to make it more sales-friendly – (Jul 2020 – Nov 2022)
- I developed the company's ChatBot algorithm in collaboration with a company IT technician for a logical and structured automated service system - (Oct 2022 - Nov 2022)
- Elaborated the system integration process for online sales, applying it and managing it together with a company that provides WebDesign services for the programming and automation implementation part - (Nov 2021 - currently)
- I participated in a collaborative business professionalization project in the company's board of directors - (Dec 2021 - Nov 2022)
- Creation and organization of the company's official contract and sales budget model for large customers and partner institutions - (Nov 2022)

- Centro Educacional Católico Querigma SC LTDA – (March 2013 – March 2017) – position of Administrative Assistant.

- Livraria Católica Nossa Senhora Mãe da Divina Providência – (November 2012 – January 2013) – position of Commerce Assistant.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@mateus_gandini
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Skilled in	seller ecommerce negotiation sales prospecting solutions communication erp saas virtual stores management payment gateways customer support marketing writing whatsapp telegram jivochat email html css wordpress office word excel powerpoint webdesign experience organized diligent disciplined self motivated communicative patient persuasive analytical view strategic planning team or alone flexible creative empathy respectful ethics initiatives leadership
Fluent in	portuguese
Preferred timezone	-5,-4,-3,-2,-1,0,+1
Preferred annual pay (min)	$35,000/year
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter