In my current role, my focus is on pioneering marketing strategies that resonate with individual and business owners. This role leverages my expertise in strategic planning, fortified by a profound understanding of customer insights and market dynamics. Our team's commitment to commercial planning and rigorous P&L management has consistently driven successful marketing campaigns and enhanced user experiences.
With a steadfast belief in the power of customer feedback & AI, my tenure as a User Experience Expert at Safaricom Limited was dedicated to embedding exceptional customer experiences into all products. Collaborating with product managers and technology teams, we transformed customer insights into actionable standards, significantly elevating the company's Net Promoter Score and customer satisfaction levels.
| ๐ Nationality | ๐ฐ๐ช Kenya |
| ๐ก Residency | ๐ฐ๐ช Kenya |
| ๐ Location | ๐ฐ๐ช Kenya |
|
|
rok.co/@martinmugera |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | marketing |
| Fluent in | english |
| Preferred annual pay (min) | $170,000/year |
| Preferred hourly pay (min) | $60/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2018 - Now: Marketing Manager @ Safaricom PLC
2016 - 2018: User Experience Expert @ Safaricom PLC
2013 - 2016: Call Center Quality Analyst @ Safaricom PLC
2008 - 2013: Call Center Agent @ Safaricom PLC
2021 - 2022: Digital Marketing Level 6 @ Simon Page College of Marketing
2013 - 2014: Human Resources Management @ College of Human Resource Management, Kenya
2002 - 2006: Bachelor of Science, Zoology @ The University of Nairobi