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@martinmugera

Remote worker with 18+ years of experience - Last seen ago

In my current role, my focus is on pioneering marketing strategies that resonate with individual and business owners. This role leverages my expertise in strategic planning, fortified by a profound understanding of customer insights and market dynamics. Our team's commitment to commercial planning and rigorous P&L management has consistently driven successful marketing campaigns and enhanced user experiences.

With a steadfast belief in the power of customer feedback & AI, my tenure as a User Experience Expert at Safaricom Limited was dedicated to embedding exceptional customer experiences into all products. Collaborating with product managers and technology teams, we transformed customer insights into actionable standards, significantly elevating the company's Net Promoter Score and customer satisfaction levels.


Skilled in marketing 
Fluent in english
Preferred annual pay (min) $170,000/year
Preferred hourly pay (min) $60/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2018 - Now: Marketing Manager @ Safaricom PLC

2016 - 2018: User Experience Expert @ Safaricom PLC

2013 - 2016: Call Center Quality Analyst @ Safaricom PLC

2008 - 2013: Call Center Agent @ Safaricom PLC

Education

2021 - 2022: Digital Marketing Level 6 @ Simon Page College of Marketing

2013 - 2014: Human Resources Management @ College of Human Resource Management, Kenya

2002 - 2006: Bachelor of Science, Zoology @ The University of Nairobi

6ms