Marc Ebuen is an accomplished Director of Operations with over 10 years of experience in premium hotel chains, demonstrating a steadfast commitment to enhancing operational efficiency and guest satisfaction. Based in Los Angeles, CA, he holds a Bachelor of Science in International Business and Entrepreneurial Management from San Beda University, Manila. He's expertise encompasses hotel operations management, staff training, revenue management, and customer service excellence.
Throughout his career, he has led diverse teams, improved service delivery, and significantly contributed to the profitability and productivity of the hotels he managed. He is skilled in problem-solving, budgeting, and fostering strong relationships with both staff and suppliers. His achievements include modernizing procedures, exceeding revenue goals, and maintaining high guest satisfaction levels, underscoring his role as a dynamic leader and innovator in hospitality.
His approach combines strategic foresight with a hands-on leadership style, positioning him as a key asset to any organization seeking to elevate their operational standards and customer service experience.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@marcebuen |
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| Skilled in | hospitality hotel management customer service team leadership staff training budget management revenue management operational efficiency guest satisfaction payroll management problem solving cost control forecasting microsoft office excel team building communication adaptability project management process improvement supplier relations quality assurance sales support crm performance analysis |
| Fluent in | englishtagalog |
| Preferred annual pay (min) | $90,000/year |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2023: Director of Operations @ Windsor Hospitality
2016 - 2022: Director of Rooms @ The Westin Arlington Gateway
2015 - 2016: Assistant General Manager @ Fairfield Inn & Suites Washington DC/New York Avenue
2012 - 2015: Assistant Front Office Manager @ The Westin Reston Heights
2011 - 2012: Front Desk Agent/Night Auditor @ Crowne Plaza Dulles Airport Hotel
2006 - 2010: B.S. International Business and Entrepreneurial Management @ San Beda University