Experienced Project Delivery and Operations Professional with nearly 11 years in agile project execution, team leadership, and process optimization. Skilled in Scrum, Jira administration, stakeholder management, and data analytics using Power BI and Excel. Proven success in leading cross-functional teams, streamlining workflows, and integrating tools like Zendesk, Jira, and Clockify for improved performance. Strong background in customer experience, support operations, and Agile transformations. Certified Scrum Master (PSM I, SAFe SSM), ITIL V4, and Jira Admin. Adept at delivering complex projects on time and budget while enhancing team collaboration and driving business value.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@mani_madhuri_m |
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| Skilled in | operations management service delivery scrum master agile kanban jira admin confluence project management team leadership stakeholder management cross functional teams sprint planning backlog management roadmap process improvement change management reporting automation dashboard power bi excel data analysis okrs performance monitoring coaching mentoring remote team collaboration customer support zendesk service management itil safe api integration sql microsoft project office365 slack asana google suite miro whimsical documentation power bi microsoft project |
| Fluent in | englishteluguhindi |
| Preferred annual pay (min) | $35,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐ฉโ๐ป Remote worker |
2021 - 2025: Sr. Project Delivery Expert @ TDCX
2018 - 2019: Sr. Engineer @ Mindtree
2015 - 2018: SSR1A @ Unisys
2014 - 2015: Sr. Associate @ Tech Mahindra
2013 - 2014: V. Support officer @ Knoah Solutions
2024 - 2026: MBA(Business Analytics) @ Vignan University
2016 - 2018: B.Com(Computer Applications) @ Acharya Nagarjuna University
2006 - 2009: Diploma in Electronics & Communications @ State Board of Technical Education & Training, AP