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@mani_madhuri_m

Remote worker with 13+ years of experience - Last seen ago

Experienced Project Delivery and Operations Professional with nearly 11 years in agile project execution, team leadership, and process optimization. Skilled in Scrum, Jira administration, stakeholder management, and data analytics using Power BI and Excel. Proven success in leading cross-functional teams, streamlining workflows, and integrating tools like Zendesk, Jira, and Clockify for improved performance. Strong background in customer experience, support operations, and Agile transformations. Certified Scrum Master (PSM I, SAFe SSM), ITIL V4, and Jira Admin. Adept at delivering complex projects on time and budget while enhancing team collaboration and driving business value.


Skilled in operations management service delivery scrum master agile kanban jira admin confluence project management team leadership stakeholder management cross functional teams sprint planning backlog management roadmap process improvement change management reporting automation dashboard power bi excel data analysis okrs performance monitoring coaching mentoring remote team collaboration customer support zendesk service management itil safe api integration sql microsoft project office365 slack asana google suite miro whimsical documentation power bi microsoft project 
Fluent in englishteluguhindi
Preferred annual pay (min) $35,000/year
Preferred hourly pay (min) $15/hour
Last seen 9 months ago
Signed up 9 months ago
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Employment

2021 - 2025: Sr. Project Delivery Expert @ TDCX

2018 - 2019: Sr. Engineer @ Mindtree

2015 - 2018: SSR1A @ Unisys

2014 - 2015: Sr. Associate @ Tech Mahindra

2013 - 2014: V. Support officer @ Knoah Solutions

Education

2024 - 2026: MBA(Business Analytics) @ Vignan University

2016 - 2018: B.Com(Computer Applications) @ Acharya Nagarjuna University

2006 - 2009: Diploma in Electronics & Communications @ State Board of Technical Education & Training, AP

6ms