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@majithv1

Remote worker with 21+ years of experience - Last seen ago

An illustrious career in owned business and banking where I have delivered through the years keeping up the profitability of business and maintain process excellence while enhancing customer experience.
Bachelorโ€™s in commerce, offering 18 years of overall experience with 3+ years dedicated in Banking Process Excellence role distinguished by commended performance.
Most recent stint is as the Retail Sales Associate in Consumer Electronics & Telecom products and providing end to end support.
Current assignment is with Verifast as Customer Service Specialist, providing Service Support and Technical Support with Fraud Detection.
Expertise in customer service best practices including support via email, chat and calls.
Well versed with the metrics for measuring customer experience
Keen analyst with excellence in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels).
Played a key role in independently establishing as well as supervising owned business while in India.


Skilled in microsoft office 365 process excellence stakeholder management customer satisfaction delivery excellence project fundamentals budget optimization people management 
Fluent in englishhindigujarati
Preferred timezone -4
Preferred annual pay (min) $75,000/year
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2024 - Now: Customer Service Specialist @ Verifast

2023 - 2024: Retail Sales Associate @ The Source

2022 - 2023: Crew Member @ Mc Donald's Canada

2015 - 2019: Specialist II @ JP Morgan Chase

2014 - 2015: Verification Specialist @ Sterling BackCheck

2005 - 2014: Business Owner @ Thakur College Book Centre

Education

1998 - 2003: Bachelor of Commerce @ Mumbai University

6ms