Remote worker with 15+ years of experience - Last seen 9 days ago

I am an adaptable professional with over 12 years of experience in Customer Relationship Management, Banking and Microfinance Operations. Throughout my career at global institutions like Citibank and G4S Security, I have developed a deep expertise in building high-value client relationships, driving revenue growth, and managing complex operational workflows. I am highly skilled in relationship building, strategic planning and cross-functional collaboration, with a proven ability to deliver results in fast-paced environments.
My background includes successfully managing portfolios of clients and brands, coordinating large-scale data surveys via systems like Salesforce and Satmetrix , and implementing digital solutions that drastically reduced turnaround times in bank products processing, order processing, inventory as well as sales management for the distributors and suppliers in the FMCG supply chain. Whether I am providing Administrative Support, performing high-accuracy Data Entry, managing Customer Success initiatives, or contributing to systems and application testing and verification, I bring a commitment to precision and a track record of being an exceptional performer. I am a self-motivated person who is dedicated to helping organizations achieve operational excellence through reliable and professional support.

Achievements
1. Exceptional Performance: Consistently rated as an "Exceptional Performer" (4A+) in professional appraisals.
2. Operational Efficiency: Took part in the improvement of the payment verification and authorization for distributors’ orders at their suppliers allowing same day delivery of goods in areas where distributors were in the same locality as their brands from a Turn Around Time of 3 days.
3. Portfolio Growth: Scaled brand portfolios by over 300% through strategic coordination and relationship management.
4. Data Mastery: Managed data integrity for critical feedback mechanisms from client surveys and departmental budget trackers to ensure accurate strategic decision-making.
5. Client Satisfaction: Successfully achieved 100% customer satisfaction ratings through the analysis and monitoring of independent surveys.

Looking for:
I am currently looking for remote Customer Success & Account Management, Administrative Coordination, Data Entry & Management: Survey Coordination & Market Research, AI Training & Data Labeling as well as Virtual Assistant & Operations Support roles.

🛂 Nationality	🇹🇿 Tanzania
🏡 Residency	🇹🇿 Tanzania
📍 Location	🇹🇿 Tanzania
Remote OK	rok.co/@lucy_nyato
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success relationship management account management operations administration compliance data entry crm google workspace microsoft 365 data labelling fintech financial services contract management revenue management sales operations client onboarding process improvement digital transformation partnerships management
Fluent in	englishkiswahili
Preferred timezone	0, +1, +2, +3, +4, +5
Preferred annual pay (min)	$20,000/year
Preferred hourly pay (min)	$15/hour
Last seen	9 days ago
Signed up	17 days ago
Badges	👩‍💻 Remote worker 🐓 Newbie