I am a seasoned professional with over twenty years of experience in information systems, customer service, and education. My expertise lies in diagnosing, repairing, and consulting on complex technical issues, as well as designing and delivering engaging instructional content.
As an Instructional Designer at 1Password, I've led onboarding training sessions that resulted in high employee retention rates and career advancement. My tenure as a Computer Science Teacher at Holyrood Academy allowed me to develop and implement comprehensive lesson plans for GCSE and A-Level students, fostering an environment of learning and growth. In addition to my technical and educational skills, I bring a creative flair to my work, with hobbies that include photography, piloting drones, and writing books.
My passion for technology is matched by my dedication to providing exceptional customer service, as demonstrated in my role at Concentrix and as a Store Manager at The Sweet Shop (Taunton) Ltd. I am now looking to leverage my diverse skill set in a remote capacity, where I can continue to drive success and innovation.
2021 - 2024: Instructional Designer @ 1Password
2007 - 2008: PGCE Secondary ICT @ Exeter University
2006 - 2008: BSc(Hons) Computer Science @ Plymouth University