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@letdotcom

Remote worker in Sao Paulo, Brazil with 13+ years of experience - Last seen ago

Customer Service Team Leader at Concentrix Brazil; National and South American Tourism Guide by the State Technical School (ETEC); Tourism Manager at the Federal Institute of Education, Science and Technology of Sรฃo Paulo (IFSP); Postgraduate student in Customer Experience in Tourism at Anhembi Morumbi University (UAM). Experience in customer service and people management, flexibility, diligence and interest in cultural exchange.


Skilled in portuguese english spanish customer experience leadership public speaking microsoft office customer service writing conflict management data analysis goal setting dev coaching performance analysis performance evaluation business decision making problem solving communication contact with customers search time management employee engagement strategic planning internet microsoft power bi microsoft outlook 
Fluent in portugueseenglishspanish
Last seen 3 years ago
Signed up 3 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2021 - 2022: Customer Service Team Leader @ Concentrix Brazil

2020 - 2021: Customer Service Advisor @ Concentrix Brazil

2020 - 2020: Intern @ Flytour Travel

2017 - 2019: Customer Service Advisor @ Liq

2013 - 2015: Administrative Assistant @ Lio Lopes - Industry and Commerce of Optical Instruments and Goldsmiths

Education

2022 - 2023: Tourism Customer Experience Specialist @ Anhembi Morumbi University - UAM

2020 - 2020: Tourist Service Course @ Federal Institute of Education, Science and Technology of Rio de Janeiro - IFRJ

2017 - 2021: Tourism Manager @ Federal Institute of Education, Science and Technology of Sรฃo Paulo - IFSP

2016 - 2017: Tour Guide Technician @ State Technical School of Sรฃo Paulo - ETEC

7ms