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@leray_wade

Remote worker with 12+ years of experience - Last seen ago

Extensive experience in Support Operations, Information Technology, Implementation and Automation processes, Learning and Documentation, Cross Functional Cooperative Leadership, Data Analysis, B2B Communication, and Critical Thinking.

Experience with Fintech, SaaS, CRM systems, Ticketing Systems, SalesForce, BOH, Amplitude, CorePro, NICE CES, Ivanti Helpdesk, Lessonly, Zendesk Admin, JIRA, AWS, and a variety of other platforms including In-House systems and software. Remarkably fast learner with an exceptional ability to master concepts rapidly and adapt to constant change.


Skilled in lessonly lessonly administration workday integration workday workdayreporting instructional design learningtechnology educational technology customerservice operations customer service training cross functional leadership saas fintech start ups technicalsupport business to business b2b information technology crm strategic planning onboarding customer onboarding notion documentation java crm integration time management troubleshooting oracle database contact centers analytical skills telecommunications critical thinking creativeproblem solving it operations communication data analysis escalations management helpdesk support retention strategies salesoperations sap crm new hire training tier 2 help desk support process integration crm databases operational streamlining zendesk administration jira service desk salesforce lightning salesforce com microsoft outlook bmc remedy ticketing systems office 365 microsoft office adobe acrobat slack tableau customer support support operations 
Fluent in english
Preferred annual pay (min) $60,000/year
Preferred hourly pay (min) $20/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Learning and Documentation Speci @ Etsy

2022 - 2022: Diagnostic Support Learning & Development Specialist @ Nuance Communications

2020 - 2022: Lead Product and Operations Support Specialist @ Empower Financial

2018 - 2020: Assistant Operations Support Manager @ PNC Bank

2017 - 2019: Senior Technical Support Specialist @ Kelly Connect

2014 - 2017: Technical Support Team Lead @ Sitel

Education

2021 - 2025: Bachelorโ€™s of Science in Information Technology @ Western Governorโ€™s University

5ms