Extensive experience in Support Operations, Information Technology, Implementation and Automation processes, Learning and Documentation, Cross Functional Cooperative Leadership, Data Analysis, B2B Communication, and Critical Thinking.
Experience with Fintech, SaaS, CRM systems, Ticketing Systems, SalesForce, BOH, Amplitude, CorePro, NICE CES, Ivanti Helpdesk, Lessonly, Zendesk Admin, JIRA, AWS, and a variety of other platforms including In-House systems and software. Remarkably fast learner with an exceptional ability to master concepts rapidly and adapt to constant change.
2022 - 2024: Learning and Documentation Speci @ Etsy
2022 - 2022: Diagnostic Support Learning & Development Specialist @ Nuance Communications
2020 - 2022: Lead Product and Operations Support Specialist @ Empower Financial
2018 - 2020: Assistant Operations Support Manager @ PNC Bank
2017 - 2019: Senior Technical Support Specialist @ Kelly Connect
2014 - 2017: Technical Support Team Lead @ Sitel
2021 - 2025: Bachelorโs of Science in Information Technology @ Western Governorโs University