Remote worker with 15+ years of experience - Last seen 1 year ago

Results-driven Engagement Manager with 12+ years of professional experience, including 8+ years in remote environments. Expert in SaaS implementations, customer success, and strategic consultancy for Enterprise clients. Proven in designing and executing project plans, managing complex implementations, and training users. Holds a Master of International Business and advanced certifications in customer success and project management.

Skilled in fostering strong customer relationships, leading cross-functional teams, and driving organizational change. Notable achievements include a 50% reduction in onboarding time and a 15% increase in customer satisfaction. Adept at bridging teams within customer organizations and addressing customer risks effectively. Committed to delivering exceptional customer experiences and facilitating innovation.

🛂 Nationality	🇨🇦 Canada
🏡 Residency	🇨🇦 Canada
📍 Location	🇨🇦 Canada
Remote OK	rok.co/@laurenmartinca
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer success consultancy onboarding customer retention strategic planning software implementation requirement gathering adoption engagemen commercial acume digital transformation business dev saas project management strategic planning user experience engagement management change management business transformation customer experience sales support
Fluent in	english
Preferred timezone	-4,-5
Preferred annual pay (min)	$85,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter