Remote worker with 10+ years of experience - Last seen 2 years ago

Hello, my name is Kolosa Mnyande. I am a dedicated and experienced customer service professional with a passion for assisting customers and ensuring their satisfaction. With 5 years of experience in the customer service industry but under construction as a client satisfier, I have developed strong communication skills and the ability to empathize with client needs.

Throughout my career, I have worked in various customer-oriented roles, such as Quantity Surveyor , Receptionist and Site Administrator . I am proficient in handling customer inquiries, resolving complaints, and providing accurate information about products or services. I am skilled in maintaining a positive and professional attitude, even in challenging situations, and I strive to exceed customer expectations with every interaction.

I am well-versed in Micro Soft office and Bim 360 systems to efficiently manage clients interactions and maintain detailed records. Additionally, I possess excellent problem-solving abilities, allowing me to address customer concerns effectively and find appropriate solutions.

I believe in building strong relationships with clients by actively listening to their feedback and concerns and providing timely assistance. I am committed to delivering exceptional service, ensuring customer loyalty, and contributing to the overall success of the organisation.

In my free time, I enjoy staying up-to-date with the latest industry trends and advancements in customer service practices. I am continuously seeking opportunities to enhance my skills and knowledge to provide the best possible support to customers.

I am excited about the opportunity to be part of your team and contribute my expertise to deliver outstanding customer service. Thank you for considering my application."

🛂 Nationality	🇿🇦 South Africa
🏡 Residency	🇿🇦 South Africa
📍 Location	🇿🇦 South Africa
Remote OK	rok.co/@kolosa
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
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Skilled in	customer support communication problem solving empathy conflict resolution crm customer satisfaction customer experience active listening time management organizational skills multitasking adaptability product knowledge troubleshooting ticketing systems call centre email support live chat support phone support helpdesk software microsoft office excel customer retention customer loyalty customer feedback teamwork interpersonal skills customer oriented customer centric remote work virtual customer service service recovery customer advocacy customer engagement
Fluent in	english
Preferred timezone	UTC+2:00
Preferred annual pay (min)	$4,000/year
Preferred hourly pay (min)	$2/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter