Remote worker with 11+ years of experience - Last seen 8 months ago

Hi, I’m Zethu Mbenya — a dedicated IT support and customer service professional with over 7 years of experience across various industries including education, logistics, and managed service environments. I specialize in first and second-line support, working confidently across both Windows and macOS platforms.
I hold certifications in Computer Engineering, ITIL Foundation (v4), and macOS Essentials. I’ve worked with tools like Microsoft 365, Active Directory, Azure AD, TeamViewer, and AnyDesk, and I’m passionate about helping people solve technical problems with patience, empathy, and clear communication.
My experience also includes remote support, user training (especially on Apple devices), and supporting non-technical users in high-pressure environments. I’m reliable, calm under pressure, and I genuinely enjoy turning frustrating tech moments into smooth solutions.
I’m currently looking for a new opportunity where I can grow, contribute meaningfully, and be part of a supportive team — ideally in a remote or hybrid IT support or client-facing role.

🛂 Nationality	🇿🇦 South Africa
🏡 Residency	🇿🇦 South Africa
📍 Location	🇿🇦 South Africa
Remote OK	rok.co/@kmbrlymbenya
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	it support macos support windows 10 11 microsoft 365 outlook teams sharepoint onedrive active directory azure ad remote support apple device support helpdesk ticketing systems troubleshooting technical diagnostics customer service user training itil foundation v4 macos essentials computer engineering incident management problem resolution remote work time management communication skills client facing support
Fluent in	english
Preferred timezone	ET, PT, CT, MT, UTC+1
Preferred annual pay (min)	$26,000/year
Preferred hourly pay (min)	$13/hour
Last seen	8 months ago
Signed up	8 months ago
Badges	👩‍💻 Remote worker