Experienced Application Support Analyst with a strong background in technical troubleshooting, system integrations, and customer support. Skilled in SQL, REST/XML APIs, and cloud platforms. Proven track record of improving efficiency and user satisfaction in Agile environments.
| ๐ Nationality | ๐จ๐ฆ Canada |
| ๐ก Residency | ๐จ๐ฆ Canada |
| ๐ Location | ๐จ๐ฆ Canada |
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rok.co/@kldmurshed |
| ๐ Website | sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | technical support application support customer service troubleshooting root cause analysis sql rest apis xml jira ticket management agile netsuite oracle pl sql mysql cloud support azure aws ios support mdm communication skills technical documentation |
| Fluent in | englisharabic |
| Preferred timezone | 0,+1,+2,+3, +4, +5 |
| Preferred annual pay (min) | $65,000/year |
| Preferred hourly pay (min) | $35/hour |
| Last seen | 9 months ago |
| Signed up | 9 months ago |
| Badges |
๐จโ๐ป Remote worker |
2018 - 2024: Application Support Analyst @ CSA Group
2016 - 2018: iOS Architect @ Bank of Montreal (BMO)
2024 - 2026: Diploma, Business @ Mohawk College
2015 - 2016: Certificate, Project Management @ University Of Toronto
2000 - 2004: BSc., Computer Science @ Frederick Institute Of Technology