Customer-focused professional with over four years of experience in customer support and community management. Proven ability to build lasting relationships with clients and exceed their expectations through effective communication and problem-solving. Skilled in managing inquiries across multiple channels, ensuring high levels of customer satisfaction, and implementing strategies for service improvement.
A strong content and copywriter. Writing skills spans across creative writing with published books and article, and professional blogs and website copywriting.
| ๐ Nationality | ๐ฐ๐ช Kenya |
| ๐ก Residency | ๐ฐ๐ช Kenya |
| ๐ Location | ๐ฐ๐ช Kenya |
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rok.co/@kelvin_ayugi |
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| Skilled in | communication customer support relationship management data analysis technical proficiency microsoft office suite html css social management tools |
| Fluent in | englishswahili |
| Preferred timezone | +03,+08,-08,+01 |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2023 - PRESENT: CHAT MODERATOR @ CONFIDENTIAL UK COMPANY (REMOTE)
2022 - PRESENT: SOCIAL MEDIA/BRAND MANAGER @ FREELANCE
2021 - 2023 : AI EVALUATOR @ APPEN (CONTRACT)
2021 - 2022: COMMUNITY LIAISON OFFICER @ PARKLANE CONSTRUCTION LTD/KONZA TECHNOPOLIS
2018 - 2019: SOCIOLOGIST INTERN @ NAIROBI WATER
2016 - 2020: Bsc. Community Resource Management @ MACHAKOS UNIVERSITY