Remote worker with 28+ years of experience - Last seen 1 year ago

Senior leader with an IT career spanning over two decades, featuring 17 years dedicated to leadership roles in the field of information technology. Accredited with multiple key IT industry certifications, I am an accomplished IT Service Management leader of Service Desk, Major Incident Management, Application Support, and Data Operations teams in 24/7/365 multi-site, global & heavily regulated environments (i.e., Healthcare & Financial). Specializes in the development and documentation of intricate IT processes, workflows, and technical literature. My leadership philosophy prioritizes collaboration and innovation, fostering environments where teams thrive and achieve exceptional results. Whether on-site, in a hybrid setup, or remote, I will confidently deliver strategic insights and drive operational excellence in ITSM.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@kdosseyhotmailcom
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	it service management team leadership customer satisfaction service delivery service desk management incident management major incident management knowledge management training curriculum dev vendor management strategic planning strategic execution atlassian jira sql problem management change management release management strategy dev sla negotiation sla implementation kpis metric dev power bi reporting dashboard dev ssrs staff coaching mentoring sccm mcafee epo business intelligence azure active directory etl chatgpt microsoft power automate
Fluent in	english
Preferred annual pay (min)	$175,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter