Remote worker with 17+ years of experience - Last seen 1 year ago

Experienced Contact Center and Customer Service leader with over 16 years of expertise in quality assurance, process management, and team leadership. I specialize in driving operational excellence, enhancing service protocols, and fostering collaboration to deliver exceptional customer experiences. At Insurance Auto Auctions, I standardized service processes, improved workflows, and created teams to boost client satisfaction and quality assurance to meet compliance and mitigate risks. Previously, at Naehas, Inc., I led SaaS customer experience initiatives, reduced resource needs by 37.5%, and developed a UAT framework to optimize client feedback loops. Author of Illuminating the Path Ahead: A Mentorship Journal, I’m passionate about mentorship and personal growth. I am committed to innovating and advancing customer service strategies that drive satisfaction, loyalty, and efficiency.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇺🇸 United States
📍 Location	🇺🇸 United States
Remote OK	rok.co/@kathypowell
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	quality assurance customer service process optimization team leadership saas salesforce mentorship kpi management training uat performance management
Fluent in	english
Preferred timezone	+1, Central
Preferred annual pay (min)	$85,000/year
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter