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@katami_s

Remote worker with 3+ years of experience - Last seen ago

I am a versatile professional with extensive experience in customer service, virtual assistance, and freelance work. Over the past two years, I have demonstrated my ability to provide exceptional customer support, working as a Customer Service Agent at Zuku Fiber for 8 months and CCI for 9 months, both roles requiring excellent communication and problem-solving skills across US time zones.

As a Virtual Assistant trainee with ALX, I have developed proficiency in administrative tasks, data entry, project management, and digital productivity tools, including Microsoft Office 365 and Google Workspace. Additionally, I have honed my writing and transcription skills as a freelancer, consistently delivering high-quality work within deadlines.

I am passionate about leveraging my skills to support dynamic remote teams, bringing strong organizational abilities, adaptability, and a client-focused mindset to every project.


Skilled in customer support live chat support conflict resolution office365 google workspace virtual assistant content writing transcription 
Fluent in englishswahili
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - 2024: Customer Service Agent @ CCI Kenya

Education

2018 - 2022: Bachelor of Technology in Industrial Chemistry @ Technical University of Kenya

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