I am a versatile professional with extensive experience in customer service, virtual assistance, and freelance work. Over the past two years, I have demonstrated my ability to provide exceptional customer support, working as a Customer Service Agent at Zuku Fiber for 8 months and CCI for 9 months, both roles requiring excellent communication and problem-solving skills across US time zones.
As a Virtual Assistant trainee with ALX, I have developed proficiency in administrative tasks, data entry, project management, and digital productivity tools, including Microsoft Office 365 and Google Workspace. Additionally, I have honed my writing and transcription skills as a freelancer, consistently delivering high-quality work within deadlines.
I am passionate about leveraging my skills to support dynamic remote teams, bringing strong organizational abilities, adaptability, and a client-focused mindset to every project.
| ๐ Nationality | ๐ฐ๐ช Kenya |
| ๐ก Residency | ๐ฐ๐ช Kenya |
| ๐ Location | ๐ฐ๐ช Kenya |
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rok.co/@katami_s |
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| Skilled in | customer support live chat support conflict resolution office365 google workspace virtual assistant content writing transcription |
| Fluent in | englishswahili |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - 2024: Customer Service Agent @ CCI Kenya
2018 - 2022: Bachelor of Technology in Industrial Chemistry @ Technical University of Kenya