I am an experienced leader in software engineering and customer service, known for building and managing a cross-functional Contour CS Test Team within the POMS Division. I excel at defining strategies that ensure 100% customer satisfaction while fostering a collaborative environment for developers, testers, and support staff. Skilled in Agile methodologies, I lead daily scrum meetings and prioritize customer issues with precision. My expertise in managing team performance and working within CRM and Azure environments drives consistent results in both software quality and customer support.
| ๐ Nationality | ๐ต๐ฐ Pakistan |
| ๐ก Residency | ๐ต๐ฐ Pakistan |
| ๐ Location | ๐ต๐ฐ Pakistan |
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rok.co/@kashan_mukhtar |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | quality assurance qa scrum master test engineer customer support manager technical support troubleshooting support engineer customer success software maintenance product support technical documentation cross functional engineer remote full time |
| Fluent in | englishhindiurdu |
| Preferred timezone | +3 |
| Preferred annual pay (min) | $50,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2022 - Present: SQA Team Lead Customer Support @ POMS Corporation
2014 - 2018: SQA Analyst @ Haris Computers
2013 - 2014: Software Quality Assurance Engineer @ Gamview Studios
2012 - 2013: SQA Engineer @ ITIM Systems
2010 - 2012: Technical Support Executive Engineer @ TRG - The Resource Group
2016 - 2020: Case Management System
2006 - 2010: BS Computer Engineering @ Sirsyed University of Engineering and Technology