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@kashan_mukhtar

Remote worker with 16+ years of experience - Last seen ago

I am an experienced leader in software engineering and customer service, known for building and managing a cross-functional Contour CS Test Team within the POMS Division. I excel at defining strategies that ensure 100% customer satisfaction while fostering a collaborative environment for developers, testers, and support staff. Skilled in Agile methodologies, I lead daily scrum meetings and prioritize customer issues with precision. My expertise in managing team performance and working within CRM and Azure environments drives consistent results in both software quality and customer support.


Skilled in quality assurance qa scrum master test engineer customer support manager technical support troubleshooting support engineer customer success software maintenance product support technical documentation cross functional engineer remote full time 
Fluent in englishhindiurdu
Preferred timezone +3
Preferred annual pay (min) $50,000/year
Preferred hourly pay (min) $10/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2022 - Present: SQA Team Lead Customer Support @ POMS Corporation

2014 - 2018: SQA Analyst @ Haris Computers

2013 - 2014: Software Quality Assurance Engineer @ Gamview Studios

2012 - 2013: SQA Engineer @ ITIM Systems

2010 - 2012: Technical Support Executive Engineer @ TRG - The Resource Group

Side Projects

2016 - 2020: Case Management System

Education

2006 - 2010: BS Computer Engineering @ Sirsyed University of Engineering and Technology

6ms